Home Phone. I was never asked if I had a wall box. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Now to my Issue: I opted for the self-installation ki. I've looked for an external box but cannot. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. You dont need a new router just for the test the Computer will connect directly. I will private message you now to confirm your details. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. 4 weeks ago. Subscribe to RSS Feed; Mark Topic as New; Mark. Don’t plug the power cable into a plug socket yet. Tried looking but can't see a way to book an engineer for this? Thanks. If so you would need a maned install. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. I'm a Very Insightful Person, I'm here to share knowledge. I seem to have two wall sockets for Virgin Media in my house. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Please help. 0 Kudos Reply. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Broadband. . The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Discover how Virgin Media services are installed. Trace any cables coming out of it and check the ends of them. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Networking and WiFi. Screwless Faceplate. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. There were many cable companies that originally built the networks in the early 1990s. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Browse Virgin Media Virgin Media Community. Stay safe. Stay safe online. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Hi all, when I signed up for Virgin Media, it said the service was available at my house. We do not have an internal VM box to plug the round ended cable into. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Threatened "Do this within 12 hours. Get the Hub ready by connecting the wires. Networking and WiFi. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Re: My Flat doesn’t have wall socket. You can also check for a loose cable as not all properties have a socket. All the wall sockets I can see are for BT. on 30-12-2022 13:33. QuickStart, set up and connections. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. kkd1. Virgin Media M125 Fibre Broadband. . 4 weeks ago. £8p/m extra or included with Gig1 or Volt. Re: Wall socket. Subscribe to this message's RSS feed. My Virgin Media App. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. The metal box in photo 3 looks like a likely contender. QuickStart, set up and connections. Community; Volt. 2. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Can I have engineer visit and setup it? Thanks. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. VM don't use fibre inside the property. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. )In this video, I am showing the sta. 3K; 6. 9. ^Martin. VM will usually only supply a Quickstart to a property that had VM previously. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Browse Virgin Media Virgin Media Community. Up to speed. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. TV on the go. When you place your order, we'll let you know. signed up and was given the option of self installation. I cannot find a Virgin wall socket within my flat. 63K; 3. I am so sorry to hear that you seem to be missing a wall socket in the home. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. It is likely you will be waiting a few days. There are 10 types of people: those who. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The first thing is to start making alternative arrangements for your internet connectivity. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Re: Moving virgin media wall socket. Unscrew the connector from the wall box. . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I can only find the TV socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Reply. Go to solution. 2 Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Phone. Please help. Most QuickStart kits have just 6 cables, connectors and powerlines to. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Ordered VM broadband and was recommended by the website to select the self quick install option. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. See where this Helpful. Re: No Virgin media wall socket. . 168. Virgin Media; My Virgin Media. However I m not able to find the virgin Media wall socket in my room. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. However, I do not have any of the specified wall sockets available. I am going to cancel. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I've just received my virgin broadband kit, with self set up. AnthonyRaw1986. The first thing is to start making alternative arrangements for your internet connectivity. Options. . I’ve received my QuickStart package to find I do not have a compatible wall socket. But the wall socket, I cannot attach the wall socket with Isolator Cable. both appear. If however the socket itself has been removed you will need assistance. The internal wall boxes are mostly oblong. on 17-12-2022 10:39. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Entertain me; Broadband Deals. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Options. Package arrive today and realized I don't have a VM wall socket to. Virgin supplies Broadband using DOCSIS technology. Next, connect the power cable with the blue tab. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. But I have no Virgin Media Wall socket in my - 5405516. VM BB TV Landline. If you're happy for us to get this booked. Virgin TV 360. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. See where this Helpful Answer was posted. Options. 2. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I've got 2 wall sockets that I think are likely. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Getting Connected with Virgin Media is easy when you have a wall socket. )In this video, I am showing the sta. Chatter and natter. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Back a step Step 3 Plug into the. 0 Kudos. There should be a screw F socket on the bottom where the cable is now just pushed onto. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Networking and WiFi. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. Mobile Your Account. Account - Mobile. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. We appreciate you reaching out to us on here. Tudor. on 03-08-2020 18:05. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. QuickStart, set up and connections. Broadband only; Fibre broadband; Switch broadband; Gigabit. Subscribe to RSS Feed;. Options. We have a virgin media wall. Re: No wall socket. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. That is the correct fitting, it should push on unless its too loose inside the large housing. . Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. V6. However the wall socket doesn’t have the correct connection for the cable with the hub. Plug into the Hub. Tuning in. Virgin Phone Switchover. Wall Socket. Adduxi. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Options. I don't work for Virgin Media. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. I have received my quick start-up kit. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the Pre-installation and delivery team on 0800 052 1734. on 03-12-2022 10:11. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. The port of wall socket - 5152519. Virgin Media Community. TiVo. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Tudor. Well I can't seem to find anything like that and the closest thing I can find is a. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. The cable could be hidden within, or behind, furniture. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. on 01-12-2022 11:22. Mobile Your Account. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Manage Your Account. 33. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Subscribe to RSS Feed; Mark Topic as New;. Next, connect the power cable with the blue tab. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. You need a small spanner to remove this, then push the provided connector over the exposed end. Back a step Step 3 Plug into the wall socket Now push the red label end of the white cable into the wall socket. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. Should I cancel and request an engineer to install. New to the UK and just moved into our first home here. Hi mariz2198, thanks for posting and welcome to our community. Broadband. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. We're here to help. Re: Wall socket. Browse. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Thanks for posting, welcome both to the community and also Virgin Media. I don't work for Virgin Media. This is usually a plastic wall box that. Tudor. He will drill through into the lounge and connect an internal access point to the brown box on. Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. Next, connect the power cable. We have the quickstart pack but sadly cannot get broadband set up and working. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. New to the UK and just moved into our first home here. Speed. on 12-01-2023 10:45. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Can anyone help please? Need broadband asap!Mobile Your Account. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. But the wall socket, I cannot attach the wall socket with Isolator Cable. £12. These are the parts I could find, they were screwed into the end on the coaxial cable. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. . Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Is the socket broken? I can't see another photo like this one from searching. Plug into the wall socket. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. just moved in, can see the brown cable coming in from outside but there's no VM. I'm currently renovating my living room, including the electrics. 1 ACCEPTED SOLUTION. Security matters. You need to go outside and locate the brown or grey omnibox on the wall. I'm very sorry for any issues you've had in speaking with the team. The cables won’t attach to the wall socket which looks mangled. Broadband. Some older sockets may have NTL or Telewest written on them. I can only find the TV socket. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I don't even know what to do with it either. log into hub3 - 192. Hi. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Received the kit and was excited to set up until I realised you need an ethernet wall socket. on 07-09-2022 19:28. Account - Mobile. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tudor. Back a step. but I believe if the system has allowed self install VM has been installed in the past . on 04-02-2023 11:17. 3 weeks ago. I wanted. Hi mariz2198, thanks for posting and welcome to our community. Sign in . Thank you very much 🙂. Could a VM engineer be boo. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. QuickStart, set up and connections. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Gradually increase the force until the. Awful first impressions of Virgin Media. The top “capped” one is marked FM & has been disused since cable went digital. 0 Kudos. Turn on and start the hub. Options. I can only find the TV socket. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. I’ve just been - 5233947 BrowseMy broadband just arrived today. Options. And on the back of the box. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. on 05-09-2023 20:36. I can't find an internal wall socket. Save £105. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. QuickStart, set up and connections. Need wall socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. It allows your computer to send information along your network. Can anyone help? - 5374447. Second, you'll likely need a manned installation for your VM services. Occasionally only a very short stub of wire is left behind often hidden within. I don't have a Virgin wall socket. There’s even no BT wall socket. Get virgin engineer to move the wall socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Thank you for the tel no. Stream from Virgin Media. Stream from Virgin Media. See the section. 2020 = £1,191,76. Switched On Families. 3 minutes ago. on 27-10-2022 09:24. . Push the white cable with the black label into the Hub. Account - Cable. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. The wall box may be branded with the logos of an old cable TV company (not VM). Vonage 2nd line. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. cable from wall. Connect the Hub’s power cable with the blue tab. We'd love to assist with this, I will send you a PM here soon so we can look into what's. We can certainly get an engineer visit booked for you to come and install things. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I have received my quick start-up kit. Only now have I realised - 5272490. Downstairs, the router works perfectly and the wall socket was installed with the arrival of the hub. Home Phone. . How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You have at least tested the ringing capacitor issue in the diagnostic process. Wish this was made clearer when. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Virgin Media Community. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. So I’ve tried inserting it to the socket below it instead but it’s not working. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Hi there @vmcusto1, welcome to our forum and thanks for your post. Dave. My Virgin Media App.